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Frequently Asked Questions

Here are some of the most frequently asked questions we receive at InnoSupps CBD

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InnoSupps CBD Company FAQ

I noticed that each of the products that I ordered were a different color. Please explain.

InnoSupps CBD uses two different types of CBD extracts: Full Spectrum and CBD Isolate. Deep Sleep and Wellness contain Full Spectrum CBD and Recovery and Anti Inflammatory contain CBD Isolate. Both types of CBD vary in colors and the extra ingredients that we add to each formula will naturally affect the color as well.

Do I need to shake my CBD before taking it or should I avoid doing so?

Definitely shake your CBD before taking it! We add extra ingredients into each formula that can settle on the top or bottom of the bottle. A quick 5 second shake before taking a dropper full of CBD will ensure that the bottle is properly mixed.

How long does it take to receive my purchased item(s)?

At InnoSupps CBD we take pride in our shipping speed! You can expect a delivery time of 2-4 business days after purchase. Please note that processing your order may take up to 1 business day. Tracking information from the carrier might not be available immediately.

Does InnoSupps CBD ship to all 50 states?

Yes. We ship our proprietary organic hemp oil extracts to all 50 states. The United States Farm Bill of 2018 classified industrial hemp as containing less than 0.3% THC. Because InnoSupps CBD products contain less than 0.3% THC, we are allowed by U.S. Federal law to conveniently ship to your doorstep.

Does InnoSupps CBD ship internationally?

Yes! We ship our CBD oil to over 40 countries including Argentina, Austria, Australia, Belgium, Belize, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, Antilles, Northern Ireland, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia,  Slovenia, South Africa, Sweden, Switzerland, U.S. Virgin Islands, Uruguay, and many others! If you require assistance completing a payment, please contact us.

Do you have wholesale opportunities?

We do! Please fill out this form

What is your serving size?

All of our tinctures have a serving size of 1mL (one dropper full). Many users like to dose higher or lower amounts varying from ½ of a dropper to 3 droppers at time.

Can I return a product?

Yes! Under certain conditions, we will accept returns. For more information, please see our Shipping & Returns

About CBD Oil

What is CBD?

Cannabidiol (CBD) is a naturally-occurring constituent of industrial hemp (cannabis sativa) plants. It is the most abundant non-psychoactive cannabinoid found in cannabis and is being scientifically investigated for numerous reasons. Most people have heard of a cannabinoid called THC, which is the ingredient in cannabis that gets users high. Unlike THC, CBD (cannabidiol) is a non-intoxicating cannabinoid and does not cause a high.

What's the difference between CBD from hemp and CBD from marijuana?

Both hemp and marijuana are from the same genus and species (cannabis sativa). The characteristic of having low THC is the single difference that most rely on to distinguish industrial hemp from marijuana. CBD taken from hemp and marijuana is the exact same compound.

How do I consume CBD?

The CBD oil we offer has a couple different applications. You can hold a sublingual dose under the tongue for 30-60 seconds (recommended for fastest absorption), apply the oil topically to your skin (can be applied directly to a problem area or mixed with your favorite moisturizer), or blend the oil in a health-conscious smoothie. We will include further dosing instructions with the product.

Will CBD help my condition?

Due to federal regulations, we cannot make claims about whether or not natural CBD hemp oil can help with specific ailments. We do however urge everyone to research the widely available information online. You can easily find many resources about CBD hemp oil and its possible benefits.

Are your CBD products third party lab verified?

We test our CBD oil in house and with multiple third party labs, including Steep Hill in Berkeley, California and ProVerde in Milford, Massachusetts, to confirm our CBD products are free from pesticides, herbicides, mold, fungi, heavy metals, and mycotoxins. Our testing procedures also ensure our products contain the optimal amount of cannabinoids and terpenes. We use cutting-edge testing and world-class equipment to ensure that our products are consistent and safe. Click here to see our current lab results.

What other cannabinoids are in your CBD oil?

Our full-spectrum CBD oil contains high concentrations of CBD and also other beneficial cannabinoids such as CBC, CBG, CBDA, and CBDV. These beneficial cannabinoids are not intoxicating and are being studied scientifically for a wide variety of health benefits. Cannabinoids work synergistically with each other which is known as the entourage effect and this synergy creates a more potent product.

When does the product expire?

Without refrigeration, the product will last for 12 months. Refrigeration is completely optional but will extend the shelf life of the product to 18 months.

What other ingredients are in your CBD oil?

Our CBD product Welness contains solely full spectrum CBD blended with Organic Coconut Oil.  DEEP SLEEP contains 1500mg of full spectrum CBD, valerian root, 2mg of melatonin, and theanine.  ANTI INFLAMMATORY contains 1500mg of CBD isolate, organic turmeric, ginger, and added bioperine (black pepper extract) to enhance absorption.  RECOVERY contains 1500mg of CBD isolate, vegan ashwagandha, rhodiola rosea, and theanine.  All of our CBD products are grown from the same hemp farm in Colorado. We take the utmost pride on our quality and can guarantee that we sell the purest, cleanest CBD on the market.

Where do you source your hemp from?

Our CBD oil is extracted from organic hemp plants cultivated on licensed farms in Colorado, USA – all nourished with pristine Rocky Mountain water and lots of sunshine. It’s grown the way nature intended and harvested at peak perfection.

Extraction Methods

How do you extract the CBD and other cannabinoids from the raw plant material?

We use green extraction methods that utilize CO2, which leaves behind no toxins, heavy metals, or chemicals to degrade the product in any way. CO2 is safe to use in food products and commonly found in carbonated beverages, and our bodies even produce CO2 when we breathe!

What type of CO2 extraction do you use?

We use a combination of both Subcritical and Supercritical extractions. This allows us to perform a "fractional extraction" by first extracting at lower pressures to remove the lighter, temperature-sensitive volatile oils, and then subsequently extracting the same material at a higher pressure to remove the remaining oils. This approach is the best because it allows us to extract a complete range of cannabinoids, terpenes, essential oils, and other beneficial phytochemicals that yield a more potent blend.

What is the organic extraction method that InnoSupps CBD uses?

Our organic hemp CBD extraction method is done using organic cane alcohol.  Our hemp extract then is blended with organic MCT oil, yielding a rich, golden color and then packagd at a USDA certified organic and GMP certified facility.

General FAQ

How should I take CBD?

We recommend taking the recommended dose of CBD (1-3 droppers) under your tongue and letting it absorb for about 40-60 seconds for maximal benefits.

How long would one bottle of CBD last me?

With normal use, one bottle of CBD should last around 30 days.

When do these CBD products?

All of our CBD products are good for 90 days once they have been opened. If they have not been opened, they have 2 years of shelf life.

How should these CBD products be stored?

Keep out of direct sunlight in a room-temperature environment or a cooled and dry area.

Can I give this CBD to my pets?

Please check with your pets’ veterinarian before you give your pets any CBD. Our products are safe for both pets and human.

Can I put this CBD in my tea?

Absolutely! Many of our customers enjoy it in their morning tea or even coffee. We do recommend taking it under your tongue for maximum benefits.